Flightcase Warehouse Ltd ("We") are committed to protecting and respecting your privacy.
1. Information we collect
We will collect and process the following data about you:
1.1 Information you give us
This is information about you that you give us by filling in forms on www.flightcasewarehouse.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
1.2 Information we collect
With regard to each of your visits to our site we will automatically collect the following information;
(a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
(b) information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
(c) Details of your shopping preferences, such as your favourite brands and products and your purchase history
(d) Details of when you contact Flightcase Warehouse by email, post or telephone. Please note that we my keep a record of that correspondence on our CRM system
1.3 Information we receive
This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
1.4 How does Flightcase Warehouse collect your personal information?
We may collect your personal information through some of the following ways:
- When you register or use flightcasewarehouse.co.uk/com or any other native domain (the "Website")
- When you are registered on the Flightcase Warehouse customer relationship management or "CRM" system
- When you contact Flightcase Warehouse by telephone or email
- When you enter any prize draws or competitions run by Flightcase Warehouse
- When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these).
- When completing any forms for transactional, employment or other purposes.
- When you provide your information to us over the telephone or email, i.e via customer service, business development or account management calls
- When you register on SignMeUpAnywhere or any other data collection application/website when meeting Flightcase Warehouse at an event
- When you opt in for marketing communications via a verified and legally approved third party
- When an association or buying group we are mutual members of provided your information to us, should this be opted in and compliant
- When you sign up to our mailing list
In accordance with the law, we may retain your personal information, preferences and details of your transactions in order to keep you informed by email, post, mobile messaging, telephone and/or through other digital means including social media platforms, about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by Flightcase Warehouse, as well as recommending those which we feel will be of particular interest to you. Please note that this may involve passing your details to carefully selected third parties of whom we work with you deliver our sales and customer service activities.
3. What we do with this information
We use information held about you in the following ways:
3.1 Information you give us
(a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
(b) to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
(c) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);
(d) to notify you about changes to our service;
(e) to ensure that content from our site is presented in the most effective manner for you and for your computer.
(f) Process any orders that you make via the Website, via email or via telephone (please note that your details may need to be passed to a third party in order for them to supply or deliver the product or service that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc)
(g) In accordance with the law, retain your personal information, preferences and details of your transactions in order to keep you informed by email, post, mobile messaging, telephone and/or through other digital means including social media platforms, about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by Flightcase Warehouse, as well as recommending those which we feel will be of particular interest to you. Please note that this may involve passing your details to carefully selected third parties of whom we work with you deliver our sales and customer service activities
(h) Administer any prize draws or competitions run by Flightcase Warehouse. Please refer to the specific terms & conditions for each prize draw or competition
(i) Administer follow-up information following a face to face meeting or telephone appointment, relevant in the context of exhibitions, events and business development
(j) Carry out assessment and analysis (for example market, customer and product analysis)
3.2 Information we collect
We will use this information;
(a) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(b) to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
(c) to allow you to participate in interactive features of our service, when you choose to do so, as part of our efforts to keep our site safe and secure;
(d) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
(e) to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
3.3 Information we receive
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
4. Disclosure of your information
4.1 You agree that we have the right to share your personal information with;
(a) Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
4.2 Selected third parties including;
(a) business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
(b) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;
(c) analytics and search engine providers that assist us in the improvement and optimisation of our site;
(d) credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
4.3 We will disclose your personal information to third parties;
(a) in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
(b) if Flightcase Warehouse Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
5. Data Collection
5.2 Website Visitors
By visiting our website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. We will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.
5.3 Retention and Deletion
Flightcase Warehouse will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. You may request a copy of all the information we hold, but you must be able to provide proof of identification and ownership of the given account. This information will then be sent via email to, and only to, the email we have on record for that account.
You may request that all your Personal Data collected through the website is deleted, as required by applicable law. This will be carried out within a month of receiving the initial request. If we refuse your request, we will let you know well within the initial month and provide you with reasons as to why your request was denied.
6. Data Security
6.1 Physical Security
Our web server is housed in an Impact Level 5 (IL5) rated facility with 24/7 on-site security officers, CCTV and robust physical security. All key members of staff at this facility undergo Government SC clearance (National Security Vetting) and Metropolitan Police Vetting certification (NPPV).
6.2 Power and Resilience
The data centre is equipped with state-of-the-art power management, resilient fire suppression systems and Very Early Smoke Detection Apparatus (VESDA). Your data and equipment is safeguarded against loss through power failure by N+1 UPS systems and N+1 diesel backup generators.
6.3 Round the Clock Monitoring
Security related metrics are monitored constantly, both hardware and network, to ensure the systems perform to the highest standards 24 hours a day, 7 days a week.
7. Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com or calling us on +44 (0)1827 60009.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9. Contact Us